Privacy Policy and Data Protection

1. General

1.1. Truein (“we” or “us”) respect your data privacy and are committed to protecting it through our compliance with this privacy policy. This policy applies to all the data collected through the use of Truein app, website and/or its services.
1.2. By using this Site or any services we offer, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy Policy.

2. Data Collection

2.1. We collect certain information about user to register with the app to access the platform services. This includes name, gender, mobile phone number, current location, scan of government issue ID card, personal email etc.
2.2. The information thus gathered is used for successful operations of the platform for your use.
2.3. We mandates the user to scan his Government issued ID card while using the system. The scan of the ID is used for the user identity verification. We permanently delete the scan of ID after completing the verification. We will never share it with third party or send any unsolicited communication ever to the user’s address on the ID.
2.4. All the information is used to contact the user directly through the app interactions and occasional updates on email, SMS or via social media.
2.5. User content : We may collect information that you submit when you contact Truein support, provide ratings or otherwise contact Truein.
2.6. Device information : We may collect information about the device you use to access our services, including hardware models, operating systems and versions

3. Email Opt Out

3.1. Marketing specific emails can be opted out for by replying to the emails.

4. Security

4.1. Access to our site is password protected and identity is verified by checking OTP on the users mobile as well as corporate identity through email verification.
4.2. We will ensure that the data stored is secured to maximum possible extent but as with any other IT system the data could be hacked and misused in unforeseen conditions especially when getting transmitted through the network. We cannot guaranteed the security of the data transmitted to us through the network.
4.3. With respect to personal security, although measures have been taken to verify the user identity, we solicit care and precaution to assess the visitor before getting him into a premises.
4.4 We have implemented appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us during transmission. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive protect your personal information, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Privacy Policy. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.

5. Cookies

5.1. The site also includes certain components transmitted by Google Analytics, a web traffic analysis service prodded by Google, Inc. (“Google”). Google Analytics uses “cookies” to collect and analyze anonymous information about site usage behavior (including your IP address). This information is collected by Google Analytics, which processes them in order to draw up reports for the operators about the activities on the websites themselves. This site does not use (and do not allow others to use) the Google analytics tool to track or collect personally identifiable information. Google will not associate your IP address with any other data held by Google or seek to link, an IP address with the identity of a user. Google can also communicate this information to third parties unless required by law or where such third parties process the information on Google’s behalf. For more information, please see given link: You can selectively disable the action of installing Google Analytics on your browser component opt-out provided by Google. To disable the action of Google Analytics, please refer to the link given below:

6. Updating Privacy policy

6.1. The privacy policy will be updated from time to time to accommodate new features and additions. We request users to review the policy periodically. Each time you use Truein app or site, you agree to the terms and provide a consent for the policy.

7. Contact Us

7.1. If you have any queries then you can at any time use the Contactus-Section of the website to write to us.
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