About Us:
Truein is a fast-growing B2B SaaS company offering Attendance and Workforce Management solutions for contractual and distributed teams. With 500+ customers worldwide, we are trusted by leading businesses to simplify time tracking, plug leakages, and drive efficiency.
Our mission is to bring transparency and control to the time & attendance process through Face Recognition and AI-driven technology. Backed by strategic investors and powered by a high-potential team of 40+ members (and growing), Truein is scaling rapidly and making a strong impact in its space.
Our Culture:
At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.
Responsibilities:
- Customer onboarding: help them set up product configuration and upload data
- Conduct product training for key stakeholders in the customer organization
- Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
- Minimize customer churn, maximize retention and create great customer experience
- Contact customers to explain new features and help them upgrade to new plans
- Collect customer references, testimonials and create case studies
- Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features
- Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
- Help customers map Truein to their existing policies and processes
Requirements:
- 3 to 6 years years of experience in SaaS or software product company in a customer-facing roles
- Previous experience working with enterprise customers
- Process-oriented and analytical
- Excellent verbal and written communication skills
- Strong empathy for customers and passion for growth
- Passion for solving client challenges and commitment to client delight
- Result-oriented and has great attention to details
- Bachelor's degree or equivalent experience in Computer Science or related field
Good to have:
- Experience dealing with International customers
- Has worked with growth stage startup
- Education background of Technology + Management studies
You will get:
- Competitive compensation package and benefits
- Work closely with and be part of a truly amazing team
- Join a fast-growing company early, make a difference and enjoy the ride
- Challenge yourself and take your career to the next level
How to Apply: If you’re looking for a role at a purpose-driven, high-growth start-up, then this is the gig for you.
Apply here: Opportunities at Truein
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.