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PC Jewellers made their retail stores safe with touchless face attendance
About PC Jewellers
PC Jewellers is a national retail chain in the jewelry industry. Their flagship store, located at Karol Bagh in Delhi, was opened in 2005. With more than 91 stores across India, PC Jewellers has made a remarkable journey. Being the most reputed player in the hallmarked jewelry market, they stand for trust and high-quality designs.
60+
Sites
600+
Staff
India
Country
Retail/Distributed Stores
Industry
Initial Brief
What was required
Before the pandemic outbreak, PC Jewellers used a thumb-based attendance system at their large stores and maintained manual entries at their small stores. As a result, there was no way to sync records at the national level, leading to a lack of transparency.
Besides, with the pandemic hitting hard, it was essential to implement a high level of safety to get their staff back to work.
Challenges
What we solved
- Be quickly rolled out nationwide without infrastructure challenges
- Provide accurate time and attendance, and enable the staff to mark their attendance easily without the need for any training
- Replicate the the reporting structure rightly in the solution, so that the right access is available to managers
- Help implement stringent retail store policies to ensure discipline on the following fronts: Late marks; Overtime; Shift timings
- Ensure attendance gets captured in remote locations that face frequent internet issues
Solution
How We created Opportunity
- Touchless face attendance for the safety of their staff
- Mobile based attendance, which required no hardware installation overheads
- Geo-fenced attendance to ensure attendance marking is done only at approved store locations
- Admin settings to replicate the detailed reporting structure in the solution.
- Site settings for location-wise holidays and other policies
Truein Rollout
How it Worked
Results
What was achieved in the end
- With Truein, PC Jewellers got rid of their multiple attendance systems and had just one touchless attendance system nationwide.
- The convenience of the Truein mobile app made everything from taking attendance to viewing real-time reports easy.
- The geo-fencing feature allowed the staff to use their phones to mark attendance at approved locations. As the staff used their mobiles for attendance, no hardware costs had to be borne by the store.
- Every store had custom HR policies, yet data could be synced automatically at the national level.
- Remote stores that face internet issues could use Truein in offline mode to capture data, which gets synced when connectivity is restored.
Previously, we used a standalone attendance system at various sites, due to which tracking and reconciling records at a central level was tedious and error-prone. Once we implemented Truein in August 2020, attendance management became hassle-free, and all the required reports were available with a single click. The rollout was smooth, and all our 60+ stores in the major geographical regions of India went live within 2-3 days. We have around 600 staff now using Truein. The touchless technology brings a sense of safety, and our staff finds the system very user-friendly. We have also set up attendance policies like break-time, overtime, etc., as per our requirements. Monthly timesheets and reports are generated with automated calculations based on the policies. The team has been very supportive in guiding and helping us whenever needed.
Umesh Arya
Head IT - PC Jewellers
Bring Transparency and Control.
