Job Title: Customer Success Manager
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solution to the companies with Contractual and Distributed workforce. 300+ customers across the globe now believe in what we do and have embarked on this journey with us.
Attendance tracking across multiple locations, frequently changing staff, remote work sites, payroll-ready reports and workforce productivity – are some of the key problems faced by organizations across the globe.
At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technology to create a seamless experience for both organisation and their staff. We are backed by Investors and a high potential team.
Job brief:
We are looking for a Customer Success Manager to join our team. The candidate should be able to contribute to building relationships, implementing new programs that will increase business’ revenue potentials and minimize churn rates. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team
Responsibilities:
- Customer onboarding: help them setup product configuration and upload data
- Conduct product training for key stakeholders in the customer organization
- Technical/product Support: Address customer queries by phone, emails and helpdesk tickets
- Contact customers to explain new features and help them upgrade to new plan
- Collect feedback, testimonial, create case studies
- Ensure retention and create great customer experience
- Work closely with product and sales team
Requirements:
- 2 to 5 years years of experience in SaaS or software product company in customer-facing role
- Previous experience working with enterprise customers
- Active listening skills and Effective communication
- Excellent verbal and written communication skills
- Strong empathy for customers and passion for growth
- Result-oriented and has great attention to details
- Bachelor's degree or equivalent experience
- Good to have:
- Experience dealing with International customers
- Previous experience working with enterprise customers
- Education background of Technology + Management studies
Location: Baner, Pune
You will get:
- 1. Competitive compensation package and benefits
- 2. Work closely with and be part of a truly amazing team
- 3. Join a fast-growing company early, make a difference and enjoy the ride
- 4. Challenge yourself and take your career to the next level
Send us your resume at career@truein.com. Please add the Job name you are applying for in the subject line.
