Job Title: Customer Success Manager
Location: Baner, Pune
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us.
At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 30 people and growing.
Our Culture:
At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders – our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.
Lite Plan
Up to 90 users
up to 100 users
up to 100 users
- Face recognition based & Touchless
- Attendance via Kiosk app (tablet/mobile) at entrance
- Geo-fenced attendance via User app
- User/Admin app (Android, iOS)
- Admin web dashboard
- Attendance policies/compliance
- Multiple reports and Analytics
- 1 year of attendance historic data accessible
- Contract Workers attendance
- Offline attendance mode
Role Overview:
As a Customer Success Manager at Truein, you will play a key role in driving customer goals, revenue expansion and product adoption by ensuring the activation, engagement, success, retention, and growth for Truein’s key enterprise and mid-market clients.
This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.
Responsibilities:
- Customer onboarding: help them set up product configuration and upload data
- Conduct product training for key stakeholders in the customer organization
- Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell)
- Minimize customer churn, maximize retention and create great customer experience
- Contact customers to explain new features and help them upgrade to new plans
- Collect customer references, testimonials and create case studies
- Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features
- Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
- Help customers map Truein to their existing policies and processes
Requirements:
- 3 to 6 years years of experience in SaaS or software product company in a customer-facing roles
- Previous experience working with enterprise customers
- Process-oriented and analytical
- Excellent verbal and written communication skills
- Strong empathy for customers and passion for growth
- Passion for solving client challenges and commitment to client delight
- Result-oriented and has great attention to details
- Bachelor's degree or equivalent experience in Computer Science or related field
- Good to have:
- Experience dealing with International customers
- Has worked with growth stage startup
- Education background of Technology + Management studies
You will get:
- Competitive compensation package and benefits
- Work closely with and be part of a truly amazing team
- Join a fast-growing company early, make a difference and enjoy the ride
- Challenge yourself and take your career to the next level
How to Apply:
If you’re looking for a role at a purpose-driven, high-growth start-up, then this is the gig for you. Please send your resume to teamup@truein.com.
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Send us your resume at career@truein.com. Please add the Job name you are applying for in the subject line.
