Job Title: Product Support Specialist
Location: Baner, Pune
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us.
At Truein, we are on a mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 30 people and growing.
Our Culture:
At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders – our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.
Lite Plan
Up to 90 users
up to 100 users
up to 100 users
- Face recognition based & Touchless
- Attendance via Kiosk app (tablet/mobile) at entrance
- Geo-fenced attendance via User app
- User/Admin app (Android, iOS)
- Admin web dashboard
- Attendance policies/compliance
- Multiple reports and Analytics
- 1 year of attendance historic data accessible
- Contract Workers attendance
- Offline attendance mode
Responsibilities:
- Serve as first point-of-contact for clients in need of product support
- Ensure that all customer issues/cases are addressed and responded to in a timely manner, in accordance with the defined SLAs
- Leverage chat, email, and video conferencing functionality to help our customers optimize Truein
- Work closely with the Onboarding and Customer Success team to quickly resolve support requests
- Become a product expert - you'll be a go to resource for both customers and coworkers
- Clearly document communications with customers within our case management system, providing outstanding customer service and high quality technical responses
- Interact directly with Product and Engineering teams to solve issues, improve processes, and ensure we are delivering solutions to meet our customer needs
Requirements:
- Bachelor's degree or equivalent experience in Computer Science or related field
- 6 months - 2 years of work experience in a customer-facing technical support role
- Excellent troubleshooting, presentation, and documentation skills
- Excellent verbal and written communication skills
- Ability to prioritize issues based on complexity and severity
- Result-oriented and has great attention to details
- Strong empathy for customers and passion for growth
- Flexibility with changing job duties and responsibilities
- Experience in an B2B SaaS Product support role preferre
You will get:
- Competitive compensation package and benefits
- Work closely with and be part of a truly amazing team
- Join a fast-growing company early, make a difference and enjoy the ride
- Challenge yourself and take your career to the next level
How to Apply:
If you’re looking for a role at a purpose-driven, high-growth start-up, then this is the gig for you. Please send your resume to teamup@truein.com.
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Send us your resume at career@truein.com. Please add the Job name you are applying for in the subject line.
