Customer Stories
Compass Group

Truein helped Compass Group manage the Time and Attendance of their staff working with multiple clients at the same work premises

The Compass Group is a leading multinational food and support services company with over 75 years of experience. Its headquarters are in Chertsey, England.


They offer various innovative dining options every day to millions of people belonging to different sectors like businesses, industries, healthcare, education, sports, etc. They operate in around 44 countries and 55,000 client locations.

1200+

Sites

India

Country

40,000+

Staff

Facility Management

Industry

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Initial Brief

The Compass group, with over 40,000 employees spread across the country, faced a major problem with attendance tracking.
Some of their staff were working for multiple clients located in the same building or work premises in different shifts. This made it difficult to track their attendance and led to leakages in Time and Attendance, which in turn, caused costs to rise and distrust among their clients – a major concern for the company’s brand value.

The Challange

  • A single attendance-capturing device that can be installed at a common location for the attendance needs of their staff working for multiple clients on the same premises
  • Portability without the need for any upfront capital investment
  • Lean and scalable solution
  • Accurate attendance capturing and centralized controls for their staff spread across multiple sites
  • Facility to manage staff transfer across multiple sites
  • Shift schedule management and a provision to customize attendance policies
  • Leave management solution with the facility to set up leave policies along with pro-rata leave allocation, encashment, and adjustment
  • Different levels of access to multiple admins and supervisors
  • Easy Integration with their data hub

The Solution

  • Deployed multiple portable kiosks at different facilities and setup mobile app attendance access with face recognition-based time and attendance.
  • Enabled cross-site kiosk mapping for the attendance of staff who work across multiple facilities on the same premises
  • Simplified their staff transfer process. A consolidated view of the attendance data of any staff was now easily available, irrespective of the location.
  • Provided advanced shift scheduling features and custom policies and compliances
  • Offered customizable leave policies as per location and staff categories for easy leave management. Setting weekly off and public holidays and generating customized reports for leave balance was now a breeze.
  • Set up a multiple-level hierarchy for attendance access at different levels
  • Facilitated easy integration with their in-house data hub, which smoothened the process of staff addition and updation at multiple customer sites.
  • Worked closely with the Compass team to understand the gaps and do the required customization

The Result

  • Truein streamlined Compass Group’s attendance processes and increased transparency internally across multiple layers and with their customers.
  • A single capturing device (with cross-site kiosk mapping) catering to the attendance needs of staff working at multiple client locations in the same premises helped save money and preserve their brand value.
  • Truein’s foolproof attendance system and geofencing helped avoid instances of staff leaving the work premises after marking their attendance, thus preventing revenue leakages.
  • Improved shift planning with easy setup of shifts, including night shifts, enabled the staff to become more productive.
  • Truein saved time spent managing attendance across the organization and multiple clients leading to an increase in overall productivity.

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Feature List
Prevent Time Theft and Inaccurate Timesheets
AI-Powered Face Recognition for Accurate Clock-Ins
70+ Attendance Policies to Ensure Compliance
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