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Time & Attendance for Contractual and Distributed Staff

Time & Attendance for Contractual and Distributed Staff

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Account Setup

19
  • Can I manage notifications?
  • What is the difference between the entry point and the attendance point?
  • At what distance should one stand to register their face in the attendance system?
  • Can we bulk upload staff photos during registration or onboarding?
  • How do I set up various policies of my organization?
  • How can I create new sites?
  • How to use workforce plan?
  • Can there be more than one admin?
  • Does all admins login using the same primary admin’s login credentials?
  • How many sites can you create?
  • Can we add employees and use all options during the trial period?
  • How can I add time zone of different country?
  • Can we send user app invite on email instead of mobile?
  • How will my active users be counted for billing?
  • How to change my company’s logo?
  • How to enable notification summary email?
  • How to change the Attendance summary email time?
  • How to Setup Truein User App?
  • Where I can do organization related settings?

General Support

70
  • Can Truein capture group attendance?
  • What kind of analytics is available on the User App?
  • What kind of analytics is available on the Web Dashboard?
  • How far should a staff member stand from the kiosk for attendance?
  • What if an employee changes time on mobile for spoofing attendance time?
  • What to do if I get out of location error?
  • How can employee login if his mobile number changes?
  • Can staff view their attendance details?
  • Can a staff member take attendance using another staff member’s mobile?
  • How to log out from the kiosk device if the Kiosk App has been uninstalled?
  • What are the support hours or the hours during which we can contact the support team if any help is required?
  • How to log a ticket for any issues?
  • For how long does the system retain our data?
  • Can staff access the Truein mobile application (Truein User App) after they leave an organization?
  • What different attendance modes are available in Truein?
  • We have frequently changing contract workers. Can our security team add staff from the kiosk device?
  • I can’t log in to my mobile user app. The message I am getting is – “No Records Found.” How do I log in?
  • Can my site supervisor or security team view daily attendance details on the kiosk device?
  • Can employee mark Multiple In-Out?
  • Without Punching “In” ,Can I try to Punch “Out”?
  • In touchless mode, how much time does a staff member need to wait to punch Out after punching In?
  • Can the staff retake their onboarding photo? How?
  • Can I deactivate a staff member to prevent them from marking attendance for a few days?
  • Can we delete staff?
  • Is it necessary to recreate a staff member’s record if it is deleted?
  • Can we get attendance data of deleted employee records?
  • Can I restrict employees to take attendance from specific kiosk device? If yes, How to set it up?
  • How many kiosk devices can be added?
  • Why is my attendance being recorded as offline?
  • How do I take attendance using another staff member’s phone using their credentials?
  • Can employees punch multiple times? After how much time can I punch Out after punch In?
  • Can I download alerts?
  • Where can I check for spoofing alerts?
  • Does employee also receive spoofing alert?
  • What is the reason for the employee’s deactivation?
  • Why is the attendance status Forgot Out displayed?
  • How to add new users when it shows user license limit has reached?
  • How do I check the User App version?
  • How do we check if attendance marked offline has synced once the internet is back?
  • Will my employees attendance be restricted if there is no network connection?
  • Where do we check for the activation key of a kiosk?
  • What can be done if we get an error message saying, “Activation key is already in use in another device”?
  • How do we resend an invite to a staff member?
  • How can I create new sites?
  • Where can i find my monthly active users usage summary?
  • How to setup Jobs/Projects?
  • Where to check multiple in-out attendance of employee?
  • How can my staff apply for leave if they don’t have mobile or User App access?
  • How to Reset Password?
  • How to update the staff mode?
  • How to add a staff member as a global admin in the system?
  • If a worker punches in for a job/shift that is not assigned to him/her, what will happen?
  • Does Global Admin have more access than Admin?
  • If Truein is able to detect duplicate faces? Meaning if someone tries to register their face for two different user names, will Truein recognize that?
  • What does the ‘Status’ and ‘Sub status’ fields represent?
  • What is pay rate structure? How to set up a pay rate structure for my organization?
  • What is Activity punch feature?
  • How to download staff data?
  • What options are available on Dashboard home page?
  • How can I book a meeting to discuss my queries?
  • What is the difference between “Deactivate” and “Delete”?
  • Can we limit attendance done by contractor agency?
  • How to take other staff attendance who does not have a smartphone?
  • How can we get the old attendance data of deleted staff?
  • How to change my image in Truein
  • Can I update base site using bulk upload?
  • Can we deactivate a site?
  • Will the user be notified if there is a change in the weekly off?
  • What are the various hours and days calculations available in Truein?
  • How to generate ID Card with QR scan code?

Geofencing

8
  • What to do if I get out of location error?
  • What are the steps to set up Geofencing locations?
  • Can we set up Geofencing in multiple locations for employees?
  • What is the minimum and maximum attend radius when adding a location?
  • Can we map multiple geo fencing locations to single staff?
  • Do you show some notification/alert to admin if any employee is going out the geofencing radius?
  • As an Admin, can I change the geofencing location which is assigned to the staff?
  • How many Geo-fencing locations can be tagged with a staff ?

Leaves

41
  • Can the admin apply for leave on behalf of staff?
  • How to set up leave types?
  • How to allot or grant leaves to staff?
  • How to approve or reject leave application?
  • Can staff change the leave dates after they have applied for leave?
  • If a staff member has applied for leave and if the same is approved, can it be rolled back?
  • Where can a manager see the current status of a staff member’s leave application?
  • How do you change the leave policies for any specific leave type?
  • How can I extract the leave balance report of a staff member?
  • Where can I see the leave transactions or the leave history of a staff member?
  • How to setup and apply for compensatory off?
  • How to migrate the leave balance of my staff to Truein?
  • How can I set up holidays and weekly off?
  • Can we apply sandwich rule for leaves?
  • How can my staff apply for leave?
  • Is it possible to send a leave email notification to someone who is not a system user?
  • Is it possible to delete approved or applied leave records from the system?
  • Is there an option to allot leaves to the staff only after their probation period ends?
  • How to set up multi-level leave approval?
  • Can we add or transfer the existing leave balance in Truein?
  • Are leaves allotted on a proration basis?
  • Can managers approve leave for their staff?
  • Does the admin get a notification via email for leave requests?
  • Can my staff apply for leave if they have a zero balance?
  • How do I set different weekly-off for my staff?
  • Why is my staff unable to apply for leave?
  • How to delete a public holiday?
  • Where can I check for the status of a leave applied by a staff member?
  • How do I check if a staff member has applied for leave?
  • How to set up leave policies?
  • How to setup Time off (Leave) Module on new site?
  • Can we setup flexi holidays?
  • Need to allot Sick leaves at once for the year, casual leaves on half yearly basis. How can I do it?
  • How to allot comp off leaves?
  • How to reduce/deduct existing leave balance for staff?
  • How to give leave eligibility after probation period?
  • How can I assign weekly off to staff?
  • Will the user know the upcoming holidays?
  • How to define time off (leave) categories and assign to staff?
  • What all leave related options are available for admin/manager ?
  • How to setup a leave structure where the Admin allocates the leaves to staff?

Reports

12
  • Is it possible to customize reports?
  • How do I setup only a certain fields in reports?
  • How to download late comer report?
  • How to download global report or all sites reports?
  • I am unable to generate any reports in the proper format (R1). Cannot see any employees name and corresponding details.
  • How to get total working hours in a month Report?
  • Which report should be downloaded to check attendance regularization?
  • Can I download deleted staff report ?
  • I want to view multiple entry and exits by staff. Which report should I download?
  • How to download consolidated attendance report of all sites?
  • How to download reports?
  • How will admin get the details of the staff who have marked Early Out?

Shifts

15
  • How to create and schedule shifts for my employees ?
  • How to bulk assign shifts ?
  • How shift assignment will happen if an employee changes shift?
  • If my employee punches out of his shift, Would his attendance be rejected?
  • Is it possible to assign shifts based on the roster?
  • How can we assign different shift timings as per different Department/Category in bulk?
  • How does auto shift assign work?
  • If the grace period is 15 minutes and the employee has punched in for one of two shifts, which shift will be assigned?
  • If a worker punches in for a job/shift that is not assigned to him/her, what will happen?
  • Will the user be notified if the shift changes?
  • Can I assign shift on department or category level?
  • How will it show if staff in one shift needs to continue to work in the next shift?
  • Can a staff work for two consecutive shifts? In that case, how does shift allocation work?
  • What does grace time in shifts mean?
  • Can we assign multiple shifts to staffs?

Integration

1

Employee Setup, Onboarding

35
  • How to bulk upload staff details?
  • How do you add staff members one by one?
  • How to change or edit staff details?
  • How do we delete or remove a staff member who leaves the organization?
  • How to reactivate a deactivated staff member?
  • How do I upload staff documents?
  • Can I transfer staff from one location to another?
  • How to setup multiple locations for staff?
  • How to bulk invite staff to sign up for User App access?
  • Can I invite a single staff member to sign up for User App access?
  • How to onboard new employees?
  • How do you onboard the staff from the kiosk?
  • How can employees self onboard themselves using their own mobile?
  • I don’t want my staff to take their attendance using the Truein User App on their mobile. Can they use the App just to view their attendance?
  • How can I set up a reporting hierarchy or assign roles to the staff?
  • How to assign a manager to a staff member?
  • Can an admin also be a manager for their reporting staff?
  • Can onboarding photos be uploaded from the admin dashboard?
  • My onboarding photo is not clear. How can I retake it?
  • I am getting an incorrect user-ID/password error during login. How to resolve it?
  • I am getting “No Access to take Attendance” when I try to take attendance. What should I do?
  • Is it possible to change a staff member’s role?
  • How to set the time zone for a staff member?
  • How to update the staff mode?
  • How to bulk edit staff details?
  • How to add a staff member as a global admin in the system?
  • Can I send the app signup message manually to staff in case they don’t receive the signup SMS?
  • My staff didn’t receive the signup OTP SMS. How can I resend it?
  • How to setup Managers in Truein?
  • Does Global Admin have more access than Admin?
  • Once we add a user with an email address, does the user get an automatic email with their login info?
  • What kind of roles are available to assign to my staff ?
  • How to add contractor Agency?
  • How to assign Contractor Agency to Staff?
  • What will be the login credentials for staff?

Regularization

10
  • Can I regularize (manually update in/out time) employee’s attendance ?
  • Can managers regularize their employees attendance?
  • Why can’t I regularize my attendance?
  • How to apply and approve regularization requests from User App?
  • Can I apply for regularization (manual edit IN/OUT Time) for multiple punches on the same day?
  • Can admin update time on behalf of staff incase of missed punch?
  • We do not want to give regularization option to users, can we restrict it?
  • How to remove/reject an employees’s attendance?
  • How to disable regularization request?
  • How to reject approved Regularization request?

User App

19
  • How do I grant my employees access to the User App?
  • How can a user reset his password on the User App?
  • Can I take my attendance from other’s phone?
  • Can I check my Weekly Off on User App?
  • Can I change Weekly Off for my employees from User App?
  • How to apply and approve regularization requests from User App?
  • Can we set an alert to punch in on the User App at a specific time?
  • How do I setup attendance reminder notification?
  • How do I take attendance using another staff member’s phone using their credentials?
  • How can I approve my employee’s break time?
  • How can I request break time to my admin?
  • How can I approve my employee’s break time?
  • How will the user know the steps to login in user app and start attendance?
  • Can attendance be taken when phone is not connected to Internet?
  • What is Take Other Staff Attendance in User App?
  • How can I set notification alert to my User App for doing Clock in / Clock Out?
  • Can Admin get alerts in his user app?
  • What is the clock symbol I see on my user app?
  • Is there an option to allocate WO and shift from user app?

Kiosk App

20
  • Is there a provision to add more than one kiosk device?
  • How to add slider images on the kiosk?
  • How to change the activation key in the kiosk device?
  • How to disable geofencing on kiosk?
  • Where can I set my company logo for KIOSK?
  • Can a mobile phone be used as a kiosk device?
  • Does the kiosk app have to be active 24/7?
  • We dont want to add staff from kiosk app, can we disable this?
  • Can we use same activation key in 2 kiosk devices?
  • If kiosk app is set default on device, screen will be on for whole day or it will go on sleep mode?
  • Can I use one KIOSK for many jobs?
  • Can I make KIOSK touchless by default?
  • Can I geofence a KIOSK?
  • Can I add one KIOSK to multiple sites?
  • Do I have to give access to each staff for using KIOSK?
  • Can we restrict face re-registration (retake registration photo) on kiosk?
  • Can we set separate kiosk devices for IN and OUT?
  • How to setup Kiosk App?
  • Can we setup a consent for staff before face registration from the Kiosk device?
  • Will Activity Punch be recorded in the offline mode?

Policies

21
  • I need to mark overtime/extra-time based on staff’s working hours on daily/weekly basis. How can I do it? (Overtime policies)
  • How to add policies on different categories?
  • If policies are updated in middle of the month, will it update for previous days as well?
  • Can I apply policy on an Individual staff ?
  • How to delete the policies?
  • Can I add same policy to multiple departments?
  • Why my auto clock out is happening after 16 hours ?
  • Can we setup a policy where staff record gets deleted after X days of absence?
  • Can we apply restriction to punch In and punch Out time?
  • Can we add comp off if staff has worked on weekly off?
  • We want to apply policy only for specific shift employees not for all, do we have provision like this?
  • How is overtime calculated in Truein
  • What will happen if my staff forgets to clock out? (Forgot out/Auto out policy)
  • I need indication of late mark if staff clocks-in after shift grace time or after regular working hours. How can I do it? (Late Mark policies)
  • Will I get any indication if my staff works on week-off or holidays ? (Weekly off and Holiday policies)
  • What happens if my staff is absent for a long duration? (long absence, auto deactivate policies)
  • Can I restrict my staff’s clock-in/clock-out outside their defined working hours or their defined shift schedule? (Restrict clock in/out policy)
  • Some of my staff clocks in before their scheduled time. Can I set their shift start time as Clock-In Time in such case?
  • Can I setup rule to round off working hours to the nearest 15 mins ? (Rounding policies)
  • Can I restrict the number of attendance regularizations for staff?
  • How to setup such that Admin receives alert for Missed activity Punch after clocking in?

Roles

1
  • What is the difference between Admin and Global Admin?
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  • Shifts

Shifts

  • How to create and schedule shifts for my employees ?
  • How to bulk assign shifts ?
  • How shift assignment will happen if an employee changes shift?
  • If my employee punches out of his shift, Would his attendance be rejected?
  • Is it possible to assign shifts based on the roster?
  • How can we assign different shift timings as per different Department/Category in bulk?
  • How does auto shift assign work?
  • If the grace period is 15 minutes and the employee has punched in for one of two shifts, which shift will be assigned?
  • If a worker punches in for a job/shift that is not assigned to him/her, what will happen?
  • Will the user be notified if the shift changes?
  • Can I assign shift on department or category level?
  • How will it show if staff in one shift needs to continue to work in the next shift?
  • Can a staff work for two consecutive shifts? In that case, how does shift allocation work?
  • What does grace time in shifts mean?
  • Can we assign multiple shifts to staffs?
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  • Customer Stories
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  • Login
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  • Why Truein
  • Face Attendance
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