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Time & Attendance for Contractual and Distributed Staff

Time & Attendance for Contractual and Distributed Staff

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        • Face attendanceTouchless face recognition attendance for your employees, contractual and distributed workforce
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        • Face Recognition Attendance
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Account Setup

18
  • How to download the Truein Kiosk App?
  • How to download the Truein User App?
  • How to set up weekly off?
  • How to set up public holidays?
  • How to set up location-wise public holidays?
  • I am unable to install the app from Play Store. What needs to be done?
  • What should you do if you get an “Out of Disk Space” error in the kiosk device?
  • What should you do if the kiosk device’s touchscreen is not working?
  • Can I use the same Truein Kiosk App activation key on multiple devices?
  • Are any FAQs or videos available for the staff to understand attendance workflow?
  • Can Truein integrate with my existing system?
  • What is the difference between the entry point and the attendance point?
  • At what distance should one stand to register their face in the attendance system?
  • How do I set up policies?
  • Can we bulk upload staff photos during registration or onboarding?
  • Is there a provision to add more than one kiosk device?
  • How to add slider images on the kiosk?
  • How can I create new sites?

General Support

76
  • What are the credentials for users to login in User app?
  • How to change my password?
  • How to enable/disable attendance via mobile for individual staff members?
  • How to print ID cards for my staff?
  • Can I download my staff data?
  • Can we customize Truein for our organization?
  • How do we add and manage our contractor agencies?
  • How to add non-attendance users or users who don’t require to mark attendance but need dashboard access?
  • Will staff’s location get recorded when attendance is taken through the User App on their mobile?
  • Can a staff member take attendance from both the kiosk as well as their own mobile?
  • How to setup Kiosk devices for attendance?
  • Is there a provision to allow the staff to use another staff member’s mobile for marking attendance?
  • How to add or edit Designation, Department and Categories?
  • How to update company logo, site name, address or other site details?
  • How to Define or Create Different Organizational Categories
  • How do we add company specific Departments?
  • How to set up a Contractor Agency?
  • How to add contractor agency documents?
  • How to set staff limit for contractor agency?
  • Does the system detect spoof attendance?
  • Can Truein capture group attendance?
  • What kind of analytics is available on the User App?
  • What kind of analytics is available on the Web Dashboard?
  • How far should a staff member stand from the kiosk for attendance?
  • What if an employee changes time on mobile for spoofing attendance time?
  • What to do if I get out of location error?
  • How can employee login if his mobile number changes?
  • Can staff view their attendance details?
  • Can a staff member take attendance using another staff member’s mobile?
  • How to log out from the kiosk device if the Kiosk App has been uninstalled?
  • What are the support hours or the hours during which we can contact the support team if any help is required?
  • How to log a ticket for any issues?
  • For how long does the system retain our data?
  • Can staff access the Truein mobile application (Truein User App) after they leave an organization?
  • What different attendance modes are available in Truein?
  • We have frequently changing contract workers. Can our security team add staff from the kiosk device?
  • I can’t log in to my mobile user app. The message I am getting is – “No Records Found.” How do I log in?
  • Can my site supervisor or security team view daily attendance details on the kiosk device?
  • Can employee mark Multiple In-Out?
  • Without Punching “In” ,Can I try to Punch “Out”?
  • In touchless mode, how much time does a staff member need to wait to punch Out after punching In?
  • Can the staff retake their onboarding photo? How?
  • Can I deactivate a staff member to prevent them from marking attendance for a few days?
  • Can we delete staff?
  • Is it necessary to recreate a staff member’s record if it is deleted?
  • Can we get attendance data of deleted employee records?
  • Can I restrict employees to take attendance from specific kiosk device? If yes, How to set it up?
  • How many kiosk devices can be added?
  • Why is my attendance being recorded as offline?
  • How do I take attendance using another staff member’s phone using their credentials?
  • Can employees punch multiple times? After how much time can I punch Out after punch In?
  • Can I download alerts?
  • Where can I check for spoofing alerts?
  • Does employee also receive spoofing alert?
  • What is the reason for the employee’s deactivation?
  • Why is the attendance status Forgot Out displayed?
  • How to add new users when it shows user license limit has reached?
  • How do I check the User App version?
  • How do we check if attendance marked offline has synced once the internet is back?
  • Will my employees attendance be restricted if there is no network connection?
  • Where do we check for the activation key of a kiosk?
  • What can be done if we get an error message saying, “Activation key is already in use in another device”?
  • How do we resend an invite to a staff member?
  • How to change the activation key in the kiosk device?
  • How can I create new sites?
  • Where can i find my monthly active users usage summary?
  • How to disable geofencing on kiosk?
  • How to manage Jobs/Projects?
  • Where to check multiple in-out attendance of employee?
  • How can my staff apply for leave if they don’t have mobile or User App access?
  • How to Reset Password?
  • How to update the staff mode?
  • How to add a staff member as a global admin in the system?
  • If a worker punches in for a job/shift that is not assigned to him/her, what will happen?
  • Does Global Admin have more access than Admin?
  • If Truein is able to detect duplicate faces? Meaning if someone tries to register their face for two different user names, will Truein recognize that?

Geofencing

4
  • What to do if I get out of location error?
  • What are the steps to set up Geofencing locations?
  • Can we set up Geofencing in multiple locations for employees?
  • What is the minimum and maximum attend radius when adding a location?

Leaves

31
  • Can the admin apply for leave on behalf of staff?
  • How to set up leave types?
  • How to allot or grant leaves to staff?
  • How to approve or reject leave application?
  • Can staff change the leave dates after they have applied for leave?
  • If a staff member has applied for leave and if the same is approved, can it be rolled back?
  • Where can a manager see the current status of a staff member’s leave application?
  • How do you change the leave policies for any specific leave type?
  • How can I extract the leave balance report of a staff member?
  • Where can I see the leave transactions or the leave history of a staff member?
  • How to setup and apply for compensatory off?
  • How to migrate the leave balance of my staff to Truein?
  • How can I set up holidays and weekly off?
  • Can we apply sandwich rule for leaves?
  • How can my staff apply for leave?
  • Is it possible to send a leave email notification to someone who is not a system user?
  • Is it possible to delete approved or applied leave records from the system?
  • Is there an option to allot leaves to the staff only after their probation period ends?
  • How to set up multi-level leave approval?
  • Can we add or transfer the existing leave balance in Truein?
  • Are leaves allotted on a proration basis?
  • Can managers approve leave for their staff?
  • Does the admin get a notification via email for leave requests?
  • Can my staff apply for leave if they have a zero balance?
  • How do I set different weekly-off for my staff?
  • Why is my staff unable to apply for leave?
  • How to delete a public holiday?
  • Where can I check for the status of a leave applied by a staff member?
  • How do I check if a staff member has applied for leave?
  • How to set up leave policies?
  • How to setup Leave Module on new site?

Reports

2
  • Is it possible to customize reports?
  • How do I setup only a certain fields in reports?

Shifts

9
  • How to create and schedule shifts for my employees ?
  • How to bulk assign shifts ?
  • How shift assignment will happen if an employee changes shift?
  • If my employee punches out of his shift, Would his attendance be rejected?
  • Is it possible to assign shifts based on the roster?
  • How can we assign different shift timings as per different Department/Category in bulk?
  • How does auto shift assign work?
  • If the grace period is 15 minutes and the employee has punched in for one of two shifts, which shift will be assigned?
  • If a worker punches in for a job/shift that is not assigned to him/her, what will happen?

Integration

1
  • Can Truein integrate with my existing system?

Employee Setup, Onboarding

31
  • How to set up a Contractor Agency?
  • How to bulk upload staff details?
  • How do you add staff members one by one?
  • How to change or edit staff details?
  • How do we delete or remove a staff member who leaves the organization?
  • How to reactivate a deactivated staff member?
  • How do I upload staff documents?
  • Can I transfer staff from one location to another?
  • How to setup multiple locations for staff?
  • How to bulk invite staff to sign up for User App access?
  • Can I invite a single staff member to sign up for User App access?
  • How to onboard new employees?
  • How do you onboard the staff from the kiosk?
  • How can employees self onboard themselves using their own mobile?
  • I don’t want my staff to take their attendance using the Truein User App on their mobile. Can they use the App just to view their attendance?
  • How can I set up a reporting hierarchy or assign roles to the staff?
  • How to assign a manager to a staff member?
  • Can an admin also be a manager for their reporting staff?
  • Can onboarding photos be uploaded from the admin dashboard?
  • My onboarding photo is not clear. How can I retake it?
  • I am getting an incorrect user-ID/password error during login. How to resolve it?
  • I am getting “No Access to take Attendance” when I try to take attendance. What should I do?
  • Is it possible to change a staff member’s role?
  • How to set the time zone for a staff member?
  • How to update the staff mode?
  • How to bulk edit staff details?
  • How to add a staff member as a global admin in the system?
  • Can I send the app signup message manually to staff in case they don’t receive the signup SMS?
  • My staff didn’t receive the signup OTP SMS. How can I resend it?
  • Does Global Admin have more access than Admin?
  • Once we add a user with an email address, does the user get an automatic email with their login info?

Regularization

5
  • Can I regularize (manually update in/out time) employee’s attendance ?
  • Can managers regularize their employees attendance?
  • Why can’t I regularize my attendance?
  • How to apply and approve regularization requests from User App?
  • Can I apply for regularization (manual edit IN/OUT Time) for multiple punches on the same day?

User App

14
  • How do I grant my employees access to the User App?
  • How can a user reset his password on the User App?
  • Can I take my attendance from other’s phone?
  • Can I manage notifications?
  • Can I check my Weekly Off on User App?
  • Can I change Weekly Off for my employees from User App?
  • How to apply and approve regularization requests from User App?
  • Can we set an alert to punch in on the User App at a specific time?
  • How do I setup attendance reminder notification?
  • How do I take attendance using another staff member’s phone using their credentials?
  • How can I request break time to my admin?
  • How can I approve my employee’s break time?
  • How can I request break time to my admin?
  • How can I approve my employee’s break time?
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  • Shifts

Shifts

  • How to create and schedule shifts for my employees ?
  • How to bulk assign shifts ?
  • How shift assignment will happen if an employee changes shift?
  • If my employee punches out of his shift, Would his attendance be rejected?
  • Is it possible to assign shifts based on the roster?
  • How can we assign different shift timings as per different Department/Category in bulk?
  • How does auto shift assign work?
  • If the grace period is 15 minutes and the employee has punched in for one of two shifts, which shift will be assigned?
  • If a worker punches in for a job/shift that is not assigned to him/her, what will happen?
  • Products
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  • Customer Stories
  • About Us
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  • Login
  • Schedule a Demo
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  • Testimonials
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