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Time & Attendance for Contractual and Distributed Staff

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- - - Face attendanceTouchless face recognition attendance for your employees, contractual and distributed workforce
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Account Setup

18

How to download the Truein Kiosk App?
How to download the Truein User App?
How to set up weekly off?
How to set up public holidays?
How to set up location-wise public holidays?
I am unable to install the app from Play Store. What needs to be done?
What should you do if you get an “Out of Disk Space” error in the kiosk device?
What should you do if the kiosk device’s touchscreen is not working?
Can I use the same Truein Kiosk App activation key on multiple devices?
Are any FAQs or videos available for the staff to understand attendance workflow?
Can Truein integrate with my existing system?
What is the difference between the entry point and the attendance point?
At what distance should one stand to register their face in the attendance system?
How do I set up policies?
Can we bulk upload staff photos during registration or onboarding?
Is there a provision to add more than one kiosk device?
How to add slider images on the kiosk?
How can I create new sites?

General Support

77

What are the credentials for users to login in User app?
How to change my password?
How to enable/disable attendance via mobile for individual staff members?
How to print ID cards for my staff?
Can I download my staff data?
Can we customize Truein for our organization?
How do we add and manage our contractor agencies?
How to add non-attendance users or users who don’t require to mark attendance but need dashboard access?
Will staff’s location get recorded when attendance is taken through the User App on their mobile?
Can a staff member take attendance from both the kiosk as well as their own mobile?
How to setup Kiosk devices for attendance?
Is there a provision to allow the staff to use another staff member’s mobile for marking attendance?
How to add or edit Designation, Department and Categories?
How to update company logo, site name, address or other site details?
How to Define or Create Different Organizational Categories
How do we add company specific Departments?
How to set up a Contractor Agency?
How to add contractor agency documents?
How to set staff limit for contractor agency?
Does the system detect spoof attendance?
Can Truein capture group attendance?
What kind of analytics is available on the User App?
What kind of analytics is available on the Web Dashboard?
How far should a staff member stand from the kiosk for attendance?
What if an employee changes time on mobile for spoofing attendance time?
What to do if I get out of location error?
How can employee login if his mobile number changes?
Can staff view their attendance details?
Can a staff member take attendance using another staff member’s mobile?
How to log out from the kiosk device if the Kiosk App has been uninstalled?
What are the support hours or the hours during which we can contact the support team if any help is required?
How to log a ticket for any issues?
For how long does the system retain our data?
Can staff access the Truein mobile application (Truein User App) after they leave an organization?
What different attendance modes are available in Truein?
We have frequently changing contract workers. Can our security team add staff from the kiosk device?
I can’t log in to my mobile user app. The message I am getting is – “No Records Found.” How do I log in?
Can my site supervisor or security team view daily attendance details on the kiosk device?
Can employee mark Multiple In-Out?
Without Punching “In” ,Can I try to Punch “Out”?
In touchless mode, how much time does a staff member need to wait to punch Out after punching In?
Can the staff retake their onboarding photo? How?
Can I deactivate a staff member to prevent them from marking attendance for a few days?
Can we delete staff?
Is it necessary to recreate a staff member’s record if it is deleted?
Can we get attendance data of deleted employee records?
Can I restrict employees to take attendance from specific kiosk device? If yes, How to set it up?
How many kiosk devices can be added?
Why is my attendance being recorded as offline?
How do I take attendance using another staff member’s phone using their credentials?
Can employees punch multiple times? After how much time can I punch Out after punch In?
Can I download alerts?
Where can I check for spoofing alerts?
Does employee also receive spoofing alert?
What is the reason for the employee’s deactivation?
Why is the attendance status Forgot Out displayed?
How to add new users when it shows user license limit has reached?
How do I check the User App version?
How do we check if attendance marked offline has synced once the internet is back?
Will my employees attendance be restricted if there is no network connection?
Where do we check for the activation key of a kiosk?
What can be done if we get an error message saying, “Activation key is already in use in another device”?
How do we resend an invite to a staff member?
How to change the activation key in the kiosk device?
How can I create new sites?
Where can i find my monthly active users usage summary?
How to disable geofencing on kiosk?
How to manage Jobs/Projects?
Where to check multiple in-out attendance of employee?
How can my staff apply for leave if they don’t have mobile or User App access?
How to Reset Password?
How to update the staff mode?
How to add a staff member as a global admin in the system?
If a worker punches in for a job/shift that is not assigned to him/her, what will happen?
Does Global Admin have more access than Admin?
If Truein is able to detect duplicate faces? Meaning if someone tries to register their face for two different user names, will Truein recognize that?
What does the ‘Status’ and ‘Sub status’ fields represent?

Geofencing

4

What to do if I get out of location error?
What are the steps to set up Geofencing locations?
Can we set up Geofencing in multiple locations for employees?
What is the minimum and maximum attend radius when adding a location?

Leaves

31

Can the admin apply for leave on behalf of staff?
How to set up leave types?
How to allot or grant leaves to staff?
How to approve or reject leave application?
Can staff change the leave dates after they have applied for leave?
If a staff member has applied for leave and if the same is approved, can it be rolled back?
Where can a manager see the current status of a staff member’s leave application?
How do you change the leave policies for any specific leave type?
How can I extract the leave balance report of a staff member?
Where can I see the leave transactions or the leave history of a staff member?
How to setup and apply for compensatory off?
How to migrate the leave balance of my staff to Truein?
How can I set up holidays and weekly off?
Can we apply sandwich rule for leaves?
How can my staff apply for leave?
Is it possible to send a leave email notification to someone who is not a system user?
Is it possible to delete approved or applied leave records from the system?
Is there an option to allot leaves to the staff only after their probation period ends?
How to set up multi-level leave approval?
Can we add or transfer the existing leave balance in Truein?
Are leaves allotted on a proration basis?
Can managers approve leave for their staff?
Does the admin get a notification via email for leave requests?
Can my staff apply for leave if they have a zero balance?
How do I set different weekly-off for my staff?
Why is my staff unable to apply for leave?
How to delete a public holiday?
Where can I check for the status of a leave applied by a staff member?
How do I check if a staff member has applied for leave?
How to set up leave policies?
How to setup Leave Module on new site?

Reports

2

Is it possible to customize reports?
How do I setup only a certain fields in reports?

Shifts

9

How to create and schedule shifts for my employees ?
How to bulk assign shifts ?
How shift assignment will happen if an employee changes shift?
If my employee punches out of his shift, Would his attendance be rejected?
Is it possible to assign shifts based on the roster?
How can we assign different shift timings as per different Department/Category in bulk?
How does auto shift assign work?
If the grace period is 15 minutes and the employee has punched in for one of two shifts, which shift will be assigned?
If a worker punches in for a job/shift that is not assigned to him/her, what will happen?

Integration

1

Can Truein integrate with my existing system?

Employee Setup, Onboarding

31

How to set up a Contractor Agency?
How to bulk upload staff details?
How do you add staff members one by one?
How to change or edit staff details?
How do we delete or remove a staff member who leaves the organization?
How to reactivate a deactivated staff member?
How do I upload staff documents?
Can I transfer staff from one location to another?
How to setup multiple locations for staff?
How to bulk invite staff to sign up for User App access?
Can I invite a single staff member to sign up for User App access?
How to onboard new employees?
How do you onboard the staff from the kiosk?
How can employees self onboard themselves using their own mobile?
I don’t want my staff to take their attendance using the Truein User App on their mobile. Can they use the App just to view their attendance?
How can I set up a reporting hierarchy or assign roles to the staff?
How to assign a manager to a staff member?
Can an admin also be a manager for their reporting staff?
Can onboarding photos be uploaded from the admin dashboard?
My onboarding photo is not clear. How can I retake it?
I am getting an incorrect user-ID/password error during login. How to resolve it?
I am getting “No Access to take Attendance” when I try to take attendance. What should I do?
Is it possible to change a staff member’s role?
How to set the time zone for a staff member?
How to update the staff mode?
How to bulk edit staff details?
How to add a staff member as a global admin in the system?
Can I send the app signup message manually to staff in case they don’t receive the signup SMS?
My staff didn’t receive the signup OTP SMS. How can I resend it?
Does Global Admin have more access than Admin?
Once we add a user with an email address, does the user get an automatic email with their login info?

Regularization

5

Can I regularize (manually update in/out time) employee’s attendance ?
Can managers regularize their employees attendance?
Why can’t I regularize my attendance?
How to apply and approve regularization requests from User App?
Can I apply for regularization (manual edit IN/OUT Time) for multiple punches on the same day?

User App

14

How do I grant my employees access to the User App?
How can a user reset his password on the User App?
Can I take my attendance from other’s phone?
Can I manage notifications?
Can I check my Weekly Off on User App?
Can I change Weekly Off for my employees from User App?
How to apply and approve regularization requests from User App?
Can we set an alert to punch in on the User App at a specific time?
How do I setup attendance reminder notification?
How do I take attendance using another staff member’s phone using their credentials?
How can I request break time to my admin?
How can I approve my employee’s break time?
How can I request break time to my admin?
How can I approve my employee’s break time?

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Can I check my Weekly Off on User App?

Can I check my Weekly Off on User App?

Yes, You can check your Weekly Off on User App:
Other Actions > Leaves > Holiday Calendar

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