Can the staff retake their onboarding photo? How?

Yes, the staff can retake their onboarding photo within seven days of their onboarding. Alternatively, the admin can remove the current photo of a staff member and can take a new one.


In Truein Web Dashboard:

Web Dashboard: Staff Directory > Action Column > Click Three Dots > Edit > Personal Tab > Click Remove > Click ‘Yes, delete it!’

Once your photo is deleted, you need to log in to the User App, go to Self Onboard and take a clear picture of yours to complete the onboarding. The steps for the same are given below:

In Truein User App:

User App: Three Dots > Other > Self Onboard (Register Face) > Click Photo