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Time & Attendance for Contractual and Distributed Staff
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Touchless face recognition attendance for your employees, contractual and distributed workforce
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Truein Help and Support
General Support
General Support
What are the credentials for users to login in User app?
How to change my password?
How to enable/disable attendance via mobile for individual staff members?
How to print ID cards for my staff?
Can I download my staff data?
Can we customize Truein for our organization?
How do we add and manage our contractor agencies?
How to add non-attendance users or users who don’t require to mark attendance but need dashboard access?
Will staff’s location get recorded when attendance is taken through the User App on their mobile?
Can a staff member take attendance from both the kiosk as well as their own mobile?
How to setup Kiosk devices for attendance?
Is there a provision to allow the staff to use another staff member’s mobile for marking attendance?
How to add or edit Designation, Department and Categories?
How to update company logo, site name, address or other site details?
How to Define or Create Different Organizational Categories
How do we add company specific Departments?
How to set up a Contractor Agency?
How to add contractor agency documents?
How to set staff limit for contractor agency?
Does the system detect spoof attendance?
Can Truein capture group attendance?
What kind of analytics is available on the User App?
What kind of analytics is available on the Web Dashboard?
How far should a staff member stand from the kiosk for attendance?
What if an employee changes time on mobile for spoofing attendance time?
What to do if I get out of location error?
How can employee login if his mobile number changes?
Can staff view their attendance details?
Can a staff member take attendance using another staff member’s mobile?
How to log out from the kiosk device if the Kiosk App has been uninstalled?
What are the support hours or the hours during which we can contact the support team if any help is required?
How to log a ticket for any issues?
For how long does the system retain our data?
Can staff access the Truein mobile application (Truein User App) after they leave an organization?
What different attendance modes are available in Truein?
We have frequently changing contract workers. Can our security team add staff from the kiosk device?
I can’t log in to my mobile user app. The message I am getting is – “No Records Found.” How do I log in?
Can my site supervisor or security team view daily attendance details on the kiosk device?
Can employee mark Multiple In-Out?
Without Punching “In” ,Can I try to Punch “Out”?
In touchless mode, how much time does a staff member need to wait to punch Out after punching In?
Can the staff retake their onboarding photo? How?
Can I deactivate a staff member to prevent them from marking attendance for a few days?
Can we delete staff?
Is it necessary to recreate a staff member’s record if it is deleted?
Can we get attendance data of deleted employee records?
Can I restrict employees to take attendance from specific kiosk device? If yes, How to set it up?
How many kiosk devices can be added?
Why is my attendance being recorded as offline?
How do I take attendance using another staff member’s phone using their credentials?
Can employees punch multiple times? After how much time can I punch Out after punch In?
Can I download alerts?
Where can I check for spoofing alerts?
Does employee also receive spoofing alert?
What is the reason for the employee’s deactivation?
Why is the attendance status Forgot Out displayed?
How to add new users when it shows user license limit has reached?
How do I check the User App version?
How do we check if attendance marked offline has synced once the internet is back?
Will my employees attendance be restricted if there is no network connection?
Where do we check for the activation key of a kiosk?
What can be done if we get an error message saying, “Activation key is already in use in another device”?
How do we resend an invite to a staff member?
How to change the activation key in the kiosk device?
How can I create new sites?
Where can i find my monthly active users usage summary?
How to disable geofencing on kiosk?
How to manage Jobs/Projects?
Where to check multiple in-out attendance of employee?
How can my staff apply for leave if they don’t have mobile or User App access?
How to Reset Password?
How to update the staff mode?
How to add a staff member as a global admin in the system?
If a worker punches in for a job/shift that is not assigned to him/her, what will happen?
Does Global Admin have more access than Admin?
If Truein is able to detect duplicate faces? Meaning if someone tries to register their face for two different user names, will Truein recognize that?
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